Terms of Service

Terms & Conditions

Welcome to Sylver-Fox Coaching!
By accessing or using this website and coaching services, you agree to the
following Terms and Conditions:

1. Coaching Relationship
Coaching is a professional partnership designed to help clients achieve personal
and/or professional goals. Coaching is not therapy, mental health care,
counseling or medical treatment.

2. Client Responsibilities
Clients agree to be honest, open, and committed to the coaching process.
Clients are responsible for creating and implementing their own physical, mental,
and emotional well-being, decisions, choices, actions, and results.

3. Booking and Payment
Consultations must be booked through the scheduling system provided on this
website. Fees for paid sessions or packages as agreed will be clearly stated and
must be paid according to the terms outlined at the time of booking.

4. Cancellation Policy
Clients must provide a minimum of 24 hours' notice to cancel or reschedule an
appointment. Late cancellations may result in a forfeited session at the coach’s
discretion.

5. Intellectual Property
All materials provided during coaching sessions or made available on this
website, including content, worksheets, frameworks, and downloads, are the
exclusive property of Sylver-Fox Coaching. Unauthorized reproduction or
distribution is prohibited.

6. Limitation of Liability
Sylver-Fox Coaching will not be liable for any damages arising from the use of
this website or coaching services. Clients agree to indemnify and hold harmless
the coach for any claims arising out of their participation in coaching.

7. Changes to Terms
Sylver-Fox Coaching reserves the right to update or modify these Terms and
Conditions at any time. Updates will be posted on this page with a revised
effective date.

8. Governing Law
These Terms and Conditions are governed by the laws of the Province of Ontario
and applicable Canadian laws.

Legal Disclosure

The coaching services provided through this website (operating as “Sylver-Fox Coaching”) are designed to support personal, professional, and career development. Coaching is a collaborative process that is future-focused and growth-oriented. It is not therapy, counselling, mental health treatment, or a substitute for professional advice from qualified legal, financial, medical, or mental health professionals.
All information and services offered are intended for informational and developmental
purposes only. Any decisions or actions taken based on coaching sessions or materials provided through this website are solely the responsibility of the client.

No Guarantees.

While coaching aims to create positive outcomes, results are not guaranteed. Success depends on each client’s personal commitment, actions, and circumstances beyond the control of the coach.

Confidentiality

All coaching conversations and information shared by clients will be treated as private and confidential, except where disclosure is required by law (for example, if there is an imminent risk of serious harm to the client or others, or in cases of court-ordered disclosure).

Client Responsibility

Clients acknowledge that they are fully responsible for their own choices, actions, and well-being throughout the coaching process. Clients understand that coaching is a voluntar relationship and may be discontinued at any time by either party.

Intellectual Property

All content, including written materials, worksheets, frameworks, and resources provided on this website or during coaching sessions, is the intellectual property of Sylver-Fox Coaching. Content may not be copied, distributed, or reproduced without prior written consent.

Governing Law

This website and any disputes related to the coaching services offered shall be governed by the laws of the Province of Ontario and the applicable laws of Canada.
By engaging with this website or any coaching services offered, you acknowledge that you have read, understood, and agreed to this legal disclosure.

Privacy Policy

At Sylver-Fox Coaching, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information.

1. Information Collection

We collect personal information (such as your name, email address, and phone number) when you fill out forms, schedule consultations, or communicate with us.

2. Use of Information

Your information is used to:

Schedule and deliver coaching services
Communicate with you about sessions, resources, or updates
Send newsletters or promotional materials (only if you opt-in)

A. How Long Your Personal Information Will Be Kept

Sylver-Fox Coaching will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Sylver-Fox Coaching will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

3. Sharing and Disclosure of Information

We do not sell, trade, or share your personal data with third parties, except:

When required by law or to comply with legal processes, or to protect rights and safety
With trusted third-party service providers that help operate our website and business (e.g., payment processors, email service providers).
To protect the security and integrity of our business and prevent fraud.

4. Data Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no internet transmission is 100% secure. By using this site, you acknowledge and accept this risk.

5. Cookies and Analytics

Our website may use cookies and analytics tools to improve functionality and understand visitor behaviour. You may adjust your browser settings to refuse cookies if you prefer.

6. Your Choices

You may unsubscribe from communications at any time by using the “unsubscribe” link in our emails or by contacting us directly.

7. Changes to this Privacy Policy

We may update this policy occasionally. Changes will be posted on this page with a revised effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us here: stepheno@sylver-fox.ca